- Do I need to purchase a website design?
No. A professional design, customized to your practice, is included with your service subscription.
- What happens after the 30 days of no-cost service?
We require that new clients submit their billing information and begin their no-cost 30 days upon signup. The no-cost 30 days serves as a grace period for new clients to have full access to our services from day one as we build your custom website, optimize your website for search engines, help you register or reconfigure your domain name, etc. Since it takes us 3-4 business days to build the website, you will still have at least 26 days to have us do any work you need before you have to pay anything. This way everyone has some skin in the game. After the no-cost 30 days, service will continue at the monthly rate of your chosen service plan, or you can cancel before the end of the 30 days and owe nothing.
- What payment options and terms are available?
Charges are on a recurring monthly schedule according to the service level you select ($29, $49 or $99/month). You are free to cancel at any time. We accept Visa, MasterCard, American Express, and Discover.
- What will you do for me?
We handle everything related to managing and modifying your website. This includes, but is not limited to: customizing the look and feel of your website to match your branding and goals, adding and modifying content, adding links to other services (for example, you may prefer to use your existing portal, appointment or payment system and want to direct your website visitors to these external services), adding and removing pages, adding and optimizing images, Internet marketing advising, search engine optimization (SEO), text and page formatting, and much more. We are also happy to offer specific recommendations based on our years of building successful websites.
- I really like working with a particular person, can I keep working with them?
Certainly! You are free to work with whomever you prefer on our team.
- How do I delegate to you?
It’s really up to you. We try to make it as convenient as possible. You can send a quick email, call on your way to lunch, or email a novel of tasks you thought up in the airport. You are welcome to be as brief or as thorough as you please. We are also more than happy to offer suggestions based on our many years of experience building successful websites.
- How long will it take to make the requested changes?
It depends on the volume and complexity of your requested changes, but most changes are completed within a few hours. Only on rare occasions will changes take longer than 24 hours to complete.
- How long does it take to get my website?
After you discuss your preferences with one of our experts, it will take approximately 3-4 business days to set up your website. Remember, websites evolve and you will likely wish to make changes after the initial launch. There are never any fees to make changes to your website. We are here to make everything as easy as possible for you.
- Can I move my existing website to GetNetSet?
Yes. Our experts can modify our system to look as similar to your existing website as possible at no cost to you. You will then benefit from having access to our amazing website experts, tax content, search engine optimization (SEO), mobile optimization, and many other features. This process typically takes 3-4 business days but may take longer depending on the complexity of the website and the number of pages.
- Can I make website changes myself?
Yes. Our system is built on top of WordPress and making changes to your website is as easy as using a word processor, like Microsoft Word. Remember, we are also here for you and we will make any changes you need at no additional cost. Click here to view the guides we offer clients who are interested in making changes themselves.
- Do I get custom email addresses (for example, email@example.com)?
Yes, we include 5 email addresses using your website’s domain name (for example, firstname.lastname@example.org) at no extra cost. Additional email addresses are available for $1 per email address per month.
- What if I already have custom email addresses?
If you already have email set up (for example, maybe you purchased email through Microsoft, Google, Network Solutions, GoDaddy, etc.), we can leave your email settings alone and nothing will change. Or, if you prefer, we can set up new email accounts using the same email addresses.
- What if I want a custom website design?
There is no additional cost to have us build a custom design to fit your specific needs. We will alter the layout, colors, logo, images, text, calls-to-action, menu, and more to suit your desired look and business objectives.
- What if I decide to cancel?
Simply email us (it must be an email associated with your account to verify your identity and authority) at least 7 days prior to your renewal date so that we may send your online cancellation form link. The online form takes less than a minute to complete but is required because our services may impact multiple critical business systems like your website, DNS, email, payment system, client file storage, client email address data, etc. Your form also covers the applicable account closure process, terms and enables you to set your preferred service termination effective date.
If a cancellation form is not completed prior to the scheduled renewal, expenses are incurred to keep your firm’s services and licenses operational for the scheduled term and a refund will not be possible.